Refund policy

We want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, you have the right to return it under the following conditions:

Return Period

You may request a return within 15 days of receiving your item.

Conditions for Returns

  • Items must be returned in their original condition and packaging.
  • Items must be unused, unaltered, and undamaged.
  • Custom or personalized items cannot be returned unless they arrive damaged or defective.

How to Initiate a Return

To request a return, please contact us with your order number either:

Once your return request is approved, we will provide instructions on where to send your item.

Return Shipping

  • Return shipping costs are the responsibility of the buyer.
  • We recommend using a tracked shipping service, as we cannot be responsible for lost return shipments.

Refunds

  • Refunds are issued to your original payment method.
  • We will process your refund within 5 business days after receiving and inspecting the returned item.
  • Please note: original shipping costs (if any) are non-refundable.

If you have any questions about this policy, feel free to reach out at misha@mitkater.com.